Contact
One inbox. We read it.
Aurum is small on purpose. There is no chat widget, no support tier, and no ticket system. Email reaches the founders.
General questions, product feedback, press
Billing, account access, refunds
Privacy requests, data export or deletion
Legal, terms of service, formal notices
Response times. Billing emails: 1 business day. General questions: 2 business days. Privacy requests: 30 days maximum, usually within a week. If you have not heard back, your email may have hit a spam filter. Try again from a different address.
Registered office: [TODO: registered address].